Avinichi wants to ensure you’re completely satisfied with our skin care products. We currently offer product exchanges within 30 days of purchase. Regretfully, we do not provide refunds.
Avinichi is proud to stand behind its products and our customer’s satisfaction. For all in-store purchases, ask about a free product trial before you buy. For all authorized online purchases, Avinichi offers a Manufacturer Warranty – if you are not satisfied with your product purchased online Avinichi.com offers a 100% Manufacturer Satisfaction Guarantee and will permit an exchange of the purchased product for any alternative Avinichi product of equal or lesser value. For any questions feel free to call 1-877-280-3173.
Products must be exchanged at their original point of purchase. This means that if you bought your Avinichi product at physical store location, you must return to that same location to complete your exchange. Please be sure to bring the item in its original packaging along with any accessory, user manual, warranty card, and authentication certificate. Don’t forget to bring your purchase receipt. Avinichi products purchased online must also be exchanged by the original online vendor. To initiate an exchange of an item purchased from avinichi.com, please contact our customer service center at 1-877-280-3173 during business hours (Monday – Thursday: 9 am – 4:30 pm and Friday: 9 am – 2:30 pm) within 30 days of purchase. You will incur in any additional delivery charges, if any apply.
Our customer service team is eager to assist you and find a solution to your concern as quickly as possible.
However, we do have requirements in order to process your product exchange:
- Damaged or defaced products are not eligible for returns or exchanges.
- Please note that all return items are the customer’s responsibility, even in transit, until the item arrives at Avinichi safely.
- Avinichi does not take any responsibility for replacing items that are delayed, lost or damaged in transit.
- All additional postage costs will be incurred at the customer’s expense.